General Enquiries
Terms and Conditions
Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website. If you have any questions about them or do not wish to accept them, please contact us before using this website.
We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.
By registering with Woollons & Harwood you guarantee that you are over 18 and the owner of a valid credit/debit card. Once you have ticked the terms box at the checkout you are entering into a contract with us and agree to adhere to these terms and conditions.
Postage & packing costs and delivery times
A postage & packing charge will be added to your order. For full details please visit our postage and packaging page.
Visit our international orders page for details on postage to International destinations including Europe.
Returns
Returns are accepted at the customers expense. For complete information please visit the returns page.
Payment for your order
When shopping in euros your transaction will be converted to GBP only when you compleate the transaction at the exchange rate of the day.
We use SAGE PAY (www.sagepay.co.uk) to process all transactions via their secure servers. All personal information submitted is done so securely with SSL (secure socket layer) 128bit encryption.
Your browser will display the padlock symbol or equivalent during the whole checkout process indicating that any information transferred is encrypted.
Loyalty Points
All goods purchased from the Woollons & Harwood website will earn Woollons & Harwood loyalty points. Depending on product price and promotional activity we may award different amounts of points. The following terms and conditions apply to the loyalty point scheme:
- Loyalty points will be earned upon confirmation of order.
- Points will only be allocated to your account when signed into your Loyalty Club account.
- No points will be earned when an order is placed without logging into your Loyalty Club account.
- Loyalty points can only be earned when placing an order via the Woollons and Harwood website (www.woollons.co.uk).
- All loyalty points earned will be associated and accumulated against your Loyalty Club account.
- If a partial or complete order is returned or cancelled then the loyalty points earned will be removed for your Loyalty Club account.
- If a product is replaced with a different product the loyalty points for the original product will be replaced with the alternative product’s points at the time of replacement confirmation.
- One loyalty point is worth 1p.
- Loyalty points can be redeemed within the website basket when placing an order.
- When redeeming loyalty points the total accumulated points must be used. It is not possible to use your total accumulation in part.
- Loyalty point value cannot be redeemed against delivery, postage and packaging charges.
- Your total loyalty points can be reviewed within your Loyalty Club account or by calling our customer services number.
- You may not claim the cash equivalent of your loyalty points. You may only claim your loyalty points against goods.
- Loyalty points need to be used within 13 months or earning the points. The date of order will be the start date of this 13 month period.
- Loyalty points will be removed automatically at the end of 13 months without confirmation.
Website Content
We will take all reasonable care to ensure that all details images and prices of products appearing on this website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order. We reserve the right to change prices and withdraw offers at any time.
Further questions
Should you find you still have questions regarding the order process in our website, please feel free to contact us. Contact information can be found on our contact page.